Refund policy
Return and Refund Policy
Thank you for shopping at XP BREW. We appreciate your business and value you as a customer. Our goal is to ensure that you are completely satisfied with your purchase and shopping experience. Please review our Return and Refund Policy outlined below.
No Returns or Refunds: At XP BREW, all sales are final. We do not accept returns or exchanges once an order has been fulfilled and dispatched from our facility. This policy is in place to maintain the integrity and quality of our products.
Order Cancellation: You may cancel your order for a full refund if your items have not yet been shipped. If your order has already been dispatched, we are unable to cancel the order or offer a refund.
Damaged or Defective Products: While we do not accept returns, we stand by the quality of our products. If you receive a product that is defective or damaged upon arrival, please contact us within 3 days of receiving the product at contact@xpbrew.com. Please provide detailed information about the defect or damage, along with photographic evidence. We will evaluate the situation and, at our discretion, offer to replace the damaged or defective item.
Incorrect Orders: If you receive an incorrect item, please contact us as soon as possible at contact@xpbrew.com. We will work to rectify the issue by sending the correct item or offering an alternative solution.
Customer Service Contact Information: For any questions or concerns regarding our Return and Refund Policy, please contact us at:
- Email: contact@xpbrew.com
We value your understanding and adherence to our policy. Thank you for choosing XP BREW.